IT Help Desk Technician – BYU College of Life Sciences
Sep 2025 – Nov 2025 • Provo, UT
Key Responsibilities
- Resolved hardware, software, and network issues for 200+ students and faculty.
- Provided customer support by clearly explaining solutions to users.
- Tracked tickets and issues using a ticketing and escalation system.
- Diagnosed recurring system errors and implemented timely solutions.
Technologies / Skills
System troubleshooting, networking basics, Windows/MacOS support, ticketing workflows